ReviewShield AI
Smoobu-connected · Built for hosts

Prevent bad reviews before they happen.

Every guest conversation is monitored, understood, and prioritised before small issues become bad reviews.

ReviewShield AI connects directly to Smoobu, continuously monitors guest conversations, understands the situation like an experienced property manager, and tells you exactly when action is required before checkout.

No credit card required Connects to Smoobu in 2 minutes Cancel anytime
Executive Brief
Good morning, Alex
Fresh·Synced·Smoobu live
Guests
61
active
Needs reply
3
conversations
Open issues
7
active
Priority guest messageNeeds reply
EJ
Emily Johnson2m ago
London Riverside · Late checkout request
"Could we get a late check-out on Sunday until 1pm?"
AI reply draftTone: Warm
"Hi Emily — absolutely, 1pm check-out on Sunday is fine. I'll let the cleaning team know so you're not rushed. Enjoy the rest of your stay."
Ready to send
Smoobu liveSynced recently

Works with the tools you already run

Smoobu·Airbnb·Booking.com·Vrbo·Direct bookings
Features

The calm operating layer for your reviews.

Connected to Smoobu. Reads every thread. Surfaces only the guests who genuinely need you.

Real-time Smoobu Sync

Automatically imports properties, reservations, and guest conversations. No copy-paste, no manual upload.

Executive Brief

A daily command centre showing only the guests who actually need attention — sorted by urgency, never by noise.

Situation Intelligence

Understands whether a guest issue is unresolved, pending, escalated, or already resolved — like an experienced manager.

AI Reply Assistant

Generates professional, on-brand replies grounded in the full conversation, reservation, and property context.

Multilingual Guest Messages

Automatically translates non-English guest messages and drafts replies in the guest's own language with an English preview.

Review Risk Detection

Flags refund requests, review threats, platform escalations, unresolved complaints, and safety concerns the moment they appear.

How it works

From booking to five stars, on autopilot.

Three steps. No spreadsheets. No pasted conversations.

01

Connect Smoobu

Import properties, reservations, and guest conversations automatically. Setup takes two minutes.

02

ReviewShield monitors every thread

AI reads guest and host messages, understands the situation, and only flags what genuinely needs action.

03

Reply before it becomes a bad review

Use AI-generated replies and the Executive Brief to resolve issues before checkout — and before a 3-star review.

Pricing

Simple, honest pricing.

Start small. Upgrade when your portfolio grows.

Available now

Starter

£29/month

For small hosts and early-stage operators.

  • Up to 3 properties
  • Smoobu sync
  • Guest conversation monitoring
  • AI reply assistant
  • Executive Brief
  • Multilingual translation
Coming soon

Professional

—

For growing portfolios with multiple team members.

  • Up to 25 properties
  • Team accounts & roles
  • Advanced analytics
  • Custom reply templates
  • Priority support
Coming soon

Business

—

For agencies and large hospitality operators.

  • Unlimited properties
  • SSO & audit log
  • Custom integrations
  • Dedicated success manager
  • SLA & uptime guarantees

Stop guessing.
Start protecting.

Connect Smoobu in two minutes. Let ReviewShield watch every conversation and tell you exactly when to step in.

No credit card required · Starts at £29/month